Privacy Policy

This Privacy Policy explains how Alux Softwares, the software division of Alux Tech (“we”, “us”, “our”), collects, uses and protects your personal information when you visit our website or contact us.

By using this website, you agree to this policy.

We only collect information you choose to give us, mainly through our enquiry and meeting request forms:

• Contact details: your name, email address, phone number and company name.
• Enquiry details: the product or service you are interested in, your estimated budget, and the message you send us.
• Meeting requests: your preferred date, time and meeting format, and any notes you add.
• Correspondence: emails, calls and messages you exchange with our team.

Like most websites, our hosting company may automatically record basic technical details, such as your IP address, browser and the pages you visit. This keeps the site safe and working.

We use the information you provide to:

• respond to your enquiry and arrange demos, consultations or meetings;
• prepare quotations and proposals you request;
• deliver, support and improve the software and services you buy from us;
• keep our website and systems secure and prevent spam or misuse; and
• meet our legal, accounting and regulatory obligations.

We do not sell, rent or trade your personal information.

This website does not use advertising or tracking cookies, and we do not follow you to other websites. If we ever add tools like these, we will update this policy first.

We share personal information only when necessary, and only with:

• Alux Tech, our parent company, where needed to serve you;
• Service providers who help us run our business, such as website hosting and email providers, under obligations to keep your data confidential;
• Authorities, where required by law or to protect our rights, our clients or the public.

When we set up, host or support software for a client, the data in that software belongs to the client. We only use it as the client tells us and as our agreement with them allows. If you have questions about that data, please ask the organisation that uses the software.

We keep your enquiry and contact details only as long as we need them to reply to you and work with you, or longer if the law requires it. After that, we delete them or remove anything that identifies you.

We use sensible safety steps, such as encrypted connections and limits on who can see your data, to protect your information. No system is 100% secure, so we cannot promise complete security.

You can contact us at any time to:

• ask what personal information we hold about you;
• correct information that is inaccurate or incomplete;
• ask us to delete your information, unless we must keep it by law; or
• ask us to stop contacting you.

We will respond within a reasonable time.

Our website links to other sites, such as LinkedIn, Instagram, Facebook and Google Maps. We are not responsible for what they show or how they handle your data, so please read their own policies.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. Please also read our Terms & Conditions.

For any questions about this policy or your personal information, please contact us:

• Email: info@aluxtechnologies.com
• Phone: +92 339 1266515
• Address: Office No. 103, First Floor, AAA Plaza, G-10 Markaz, Islamabad, Pakistan